GENERAL INQUIRIES
The estimated delivery time is between 24h and 72h in business days from the confirmation of the order, for peninsular deliveries.
The delivery time for orders destined for the Balearic Islands, the Canary Islands, Ceuta and Melilla can vary up to 5 business days. For international orders, the delivery time is between 5 and 7 business days from the moment of order confirmation.
Please bear in mind that these terms are subject to variation, depending on the availability of the products in the warehouse and the delivery area. In addition, the Specialty Coffee and Origins Coffee product categories may have their delivery times extended, since roasting takes place on certain days of the week.
Shipping costs are free for orders over 30€.
For orders of lower amounts, the shipping costs may vary depending on the delivery area, being the standard amount of 4,84€.
If your order has not yet left our warehouses, you can cancel it and receive a full refund of the purchase. Please, in case you want to cancel your order, contact us as soon as possible at info@catunambu.com, webshop@catunambu.com or by phone +34 954 357 050.
If for any reason you do not feel satisfied with the products you have received, you have a maximum period of 14 calendar days from the moment of receipt of the order to proceed with its return.
Within that period, you can send them back to us at the following address:
Global Coffee Industries, SA
Calle Acueducto 30
Polígono La Isla
41703 Dos Hermanas (Sevilla)
Phone: +34 954 357 050
In order to accept the return, the products must be in perfect condition, with its seal (unopened) and original packaging, and with accessories or gifts included if applicable. The refund will be made once the products are received, using the same payment method as when making the purchase.
Shipping costs in no case will be refundable or assumable by Global Coffee Industries S.A.
If you need more information, please contact us at info@catunambu.com or by phone +34 954 357 050.
If you have received a product that is damaged, please contact us at info@catunambu.com, webshop@catunambu.com or by phone +34 954 357 050 within a maximum period of 48 hours from receipt of the order.
We want your shopping experience to be as simple and flexible as possible. Therefore, you can use any of the following payment methods:
- Credit or debit card
- PayPal
- Cash on delivery
You can choose any of these payment methods when processing the order.
OTHER QUESTIONS
You can check the list of allergens and ingredients in the information section on every product.
Receiving your favorite coffee periodically at home is very convenient and simple. You just have to select the type of coffee (Origins Coffee and Specialty Coffee), the type of format (if you want to receive it in beans or ground), the number of packages and how often you want us to send it to you. The payment will be made automatically depending on the frequency you have selected for the shipment.
You can cancel at any time in your user area. If you also have any questions, you can contact us at webshop@catunambu.com