Welcome to www.catunambu.cl
These terms and conditions describe the rules and regulations for the use of the Catunambú website.
Catunambú.cl is located at Antonia López de Bello 188, Recoleta, Santiago de Chile.
By accessing this website, we assume that you accept these terms and conditions in their entirety. Please do not continue to use the (Store Name) website if you do not agree to all of the terms and conditions set forth on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Legal Notice and any or all Agreements: Client, You and Your refers to you, the person who accesses this website and accepts the terms and conditions of the company. The Company, Ourselves, Us and Our, refers to our Company. Party, Parties, or Us, refers to the Customer and ourselves, or the Customer or ourselves, together.
All terms refer to the offer, acceptance and consideration of payment necessary to process our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or by any other means, for the express purpose to know the needs of the Client with respect to the provision of the Company's declared services/products, in accordance with and subject to the current law of (Management).
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they are considered interchangeable and therefore refer to the same thing.
1. GENERAL INFORMATION
The ownership of this website catunambu.cl, (hereinafter Website) is held by: CHILENA DE CAFÉS SPA, with RUT: 76549502-4; and whose contact details are:
Antonia Lopez de Bello, 188
Recoleta, Santiago de Chile
+56 9 58145159
This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (catunambu.cl) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions ).
For the purposes of these Conditions, it is understood that the activity that CATUNAMBÚ CHILE develops through the Website includes: sale of coffee and tea products, professional coffee machines and their derivatives.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and/or uses the Website, since those that are in force at the time the acquisition of products and/or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, where appropriate, using the contact form.
2. THE USER
The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which they are accepted, from the start of browsing the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
- The User assumes responsibility for the correct use of the Website. This responsibility will extend to:
- Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
- Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities would be informed.
- Provide true and lawful contact information, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).
- The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
-The User may formalize, at his choice, with CATUNAMBÚ CHILE the sales contract for the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of catunambu.cl, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: "Finish Purchase "
Likewise, the User must fill in and/or verify the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that CATUNAMBÚ CHILE has received their order or request for purchase and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information may also be made available to the User through their personal connection space to the Website.
The User can, if they so wish, obtain a copy of their invoice by requesting it from CATUNAMBÚ CHILE using the contact spaces on the Website or through the contact information provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, an image of it on its page. of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the way in which they will be carried out and/or o cost of benefits; and acknowledges that the execution of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
All purchase orders received by CATUNAMBÚ CHILE through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects their supply and/or the Provision of services. If there are difficulties in the supply of products or there are no products in stock, CATUNAMBÚ CHILE undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes impossible.
5. PRICES AND PAYMENT
The prices displayed on the Website are the final ones, in Chilean pesos ($) and include taxes, unless due to legal requirements, especially in relation to taxes, a different matter is indicated and applied.
In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
CATUNAMBÚ CHILE uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, CATUNAMBÚ CHILE will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User. .
Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
If for any reason attributable to it, CATUNAMBÚ CHILE cannot meet the delivery date, it will contact the User to inform him of this circumstance and he may choose to continue with the purchase by establishing a new delivery date or cancel the order. with full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to have it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, he must contact the transport company to arrange delivery on another day.
In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to CATUNAMBÚ CHILE, CATUNAMBÚ CHILE will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be returned, except for additional shipping costs, if applicable.
The User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him.
For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event that he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify the same by contacting CATUNAMBÚ CHILE through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal connection space to the Website.
In any case, the User, before clicking on "Finish Purchase", has access to the space, cart, or basket where their purchase requests are written down and can make modifications.
In the cases in which the User acquires products on or through the Website of the owner, they are assisted by a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw said purchase within a period of 14 calendar days without the need for justification.
To exercise this right of withdrawal, the User must notify CATUNAMBÚ CHILE of his decision. He may do so, where appropriate, through the contact spaces provided on the Website.
Return of defective products or shipping error
These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, they should contact CATUNAMBÚ CHILE immediately and let you know the existing disagreement (defect/error) by the same means or using the contact information provided in this section.
The User will then be informed on how to proceed to return the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement of the same. .
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item proceeds.
The amount paid for those products that are returned due to a defect, when it actually exists, will be fully refunded, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, will always be respected.
9. DISCLAIMER OF LIABILITY
Unless otherwise provided by law, CATUNAMBÚ CHILE will not accept any responsibility for the following losses, regardless of their origin:
- Any losses that were not attributable to any breach on your part;
- Business losses (including lost profits, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred); or of
- Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.
Similarly, CATUNAMBÚ CHILE also limits its liability in the following cases:
- CATUNAMBÚ CHILE applies all measures related to providing a faithful display of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used. or others of this kind.
- CATUNAMBÚ CHILE will act with the utmost diligence in order to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages resulting from a malfunction of transport, especially due to causes such as strikes, road retentions, and in general any others typical of the sector, which result in delays, losses or theft of the product.
- Technical failures that, due to fortuitous causes or of another nature, prevent the normal functioning of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. CATUNAMBÚ CHILE puts all the means at its disposal in order to carry out the purchase, payment and shipping/delivery process of the products, however it disclaims responsibility for causes that are not attributable to it, fortuitous event or force majeure.
- CATUNAMBÚ CHILE will not be held responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, CATUNAMBÚ CHILE will not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
In general, CATUNAMBÚ CHILE will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, by way of example but not exhaustive:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
10. WRITTEN COMMUNICATIONS AND NOTICES
Through the use of this Website, the User accepts that most of the communications with CATUNAMBÚ CHILE are electronic (email or notices published on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that CATUNAMBÚ CHILE sends electronically comply with the legal requirements of being in writing.
The User can send notifications and/or communicate with CATUNAMBÚ CHILE through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, CATUNAMBÚ CHILE may contact and/or notify the User by email or at the postal address provided.
No waiver by CATUNAMBÚ CHILE of a specific right or legal action or the lack of a requirement by CATUNAMBÚ CHILE of strict compliance by the User with any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from fulfilling its obligations.
No waiver by CATUNAMBÚ CHILE of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.
If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
13. ENTIRE AGREEMENT
These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and CATUNAMBÚ CHILE in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same parts.
The User and CATUNAMBÚ CHILE acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
14. DATA PROTECTION
15. APPLICABLE LAW AND JURISDICTION
The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Chilean legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between CATUNAMBÚ CHILE and the User, will be submitted to the non-exclusive jurisdiction of the Chilean courts and tribunals.
16. COMPLAINTS AND CLAIMS
The User can send CATUNAMBÚ CHILE their complaints, claims or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Information).